Call Center Cloud Solutions
ALL-IN-ONE CLOUD CONTACT CENTER
Explore WOCOM Cloud contact center software at no cost for a 14-day trial. Witness firsthand how this cloud-based contact center solution simplifies the process for individuals to connect with your business at their convenience and through their preferred communication channel.
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WOCOM Call Center Platform
No need for hardware or installation headaches. Effortlessly transition your on-premise business to remote work with just a few clicks.
- Efficiently establish a smart IVR to direct callers to their desired departments in a single attempt.
- Define personalized schedules and verify the availability of your representatives for call reception.
- Establish a virtual call center, uniting all your users in Jamaica and overseas on a unified platform.
- Swiftly allocate extension numbers to team members for seamless in-house communication.
Discover why WOCOM Contact Center is the #1 choice.
Take charge of your call center with the #1 solution
Manage your data, and cut costs significantly! Effortlessly set up queue strategies, customized dashboards, enabled call recording, and handled system management. Retain complete control of your data, saving thousands in the process.
Never let a call slip through the cracks. Caller ID is seamlessly matched with your CRM, presenting agents with relevant data records and saving valuable time. For your convenience, WOCOM Call Center Platform comes pre-configured with a range of popular CRMs, such as Microsoft 365, Salesforce, Hubspot, Zendesk, Zoho, and more.
Advanced call queue strategies, agent dashboard and SLA assures agents and managers no customer calls are missed… ever!
Easily administer queue and agent configuration. Manage the system yourself – on premise or in the cloud – or have us host it for you.
Leverage our Cloud Call Center that accommodates WhatsApp and Live Chat integration directly from your website. With Wocom Cloud Solution, enjoy an all-in-one communication system. Save on costs by eliminating the need for a separate solution!
Monitor and manage agent status and active calls. And let Managers and agents see key call statistics at a glance anytime.
Integrate our Cloud Call Center with your CRM
Integrating your system with your CRM, ERP or accounting system is easy, especially with one of our supported CRM systems. Don’t see your CRM listed or using a custom application? You can do the integration yourself using our API interface.
Vendors Supported
For the CRMs listed below, an integration has been developed either by us or a third-party provider, and it was functional at the time of development. To use it, you can download the integration and upload it to the management console. If the CRM vendor modifies their API, you may need to collaborate with the respective vendor to modify the source code of the integration. For any support issues, please reach out to the vendor directly.
What is a Cloud Contact Center?
A cloud contact center refers to a customer service and support solution that operates in the cloud, as opposed to being hosted on-premises. This type of contact center leverages cloud computing technology to deliver a range of communication and customer interaction services.
Adopting a cloud contact center solution can provide organizations with the agility and efficiency needed to meet the dynamic demands of customer service while minimizing the complexity associated with traditional on-premises solutions. This model is especially beneficial for businesses looking to modernize their customer support operations and enhance their overall customer experience.
Key features of a cloud contact center include:
As it operates in the cloud, the contact center can be accessed from anywhere with an internet connection. This allows for greater flexibility in terms of agent locations and remote work.
Cloud contact centers are typically scalable, allowing organizations to easily add or reduce resources based on changing business needs. This flexibility is crucial for handling varying call volumes and adapting to growth.
Traditional contact centers often require significant upfront investments in hardware and infrastructure. Cloud contact centers, on the other hand, often operate on a subscription or pay-as-you-go model, reducing upfront costs and allowing organizations to pay only for the resources they use.
Cloud contact centers support various communication channels such as voice, email, chat, social media, and more. This enables organizations to provide a seamless and integrated customer experience across multiple channels.
Many cloud contact center solutions offer advanced features such as automatic call distribution (ACD), interactive voice response (IVR), analytics, workforce management, and integration with customer relationship management (CRM) systems.
Cloud contact centers often have built-in redundancy and failover mechanisms to ensure high availability and minimize downtime.
Software updates and maintenance tasks are managed by the service provider, reducing the burden on internal IT teams.