WOCOM provides 99.9999% up time and offers downtime credits. WOCOM is not responsible for incidents beyond its control, such as failure in the customer’s LAN or customer’s ISP. WOCOM Hosted PBX is a redundant, carrier-grade system offering the same or better reliability as your traditional phone company.

We do not require that you buy dedicated internet service. We guarantee high voice quality over third party internet service providers (ISP) with proper pre-installation and testing. We support Cable, DSL, Fiber, 4G and any other high speed fiber connection. Our service also operates via fixed wireless internet or satellite internet such as Star Link.

Yes. By installing and activating our mobile app on your device. This acts as an extension of your office which allows you to dial an extension number to reach the office or any other user extension. The employee’s name and extension is included in the auto-attendant dial by name directory. The cell phone user can also transfer calls between each other. If the user has a VoIP desk phone, the calls can ring at both the cell phone and the desk phone simultaneously

Using the highest speech quality codec, G711, we allot about 80KBPS for each concurrent phone conversation. Therefore, if you require six simultaneous phone calls, you will require about 480KBPS (80X6). With a normal down speed of 1.5MBPS and an up speed of 768KBPS, a stable Cable or DSL connection can easily support six calls. Due to the two-way nature of phone calls, the slower uplink speed (i.e., 768KBPS) is what ultimately determines performance. In the event of bandwidth restrictions, we can switch to G729 compression and use only 30KBPS each call.

Yes, you can obtain a real-time view of your calls through our online portal. Our system allows you to track calls in real-time, run detailed reports on both incoming and outgoing calls. Additionally, you have the flexibility to filter call reports by user, date, time, and month of the year for a comprehensive analysis.

Certainly! You have the choice to utilize our mobile or desktop application, compatible with both MAC and PC, for making and receiving calls.

Each device is assigned a 4-digit extension, mirroring your office desktop phones, allowing your staff to easily contact you and seamlessly transfer calls.