Set Call Routing Rules for Departments – Copy

Once you’ve set your business hours for a department, set call routing rules for when your department is open and closed. To access your department’s call routing rules, head to your Admin Settings from Navigate to Departments

Enable Automatic Call Recording

If you run a contact center team, or a business that’s always on the phone, you know how hard it is to keep an eye on everything. Even an average-size contact center can take hundreds of customer calls a day, and call recording is a lifesaver when …