Enable Automatic Call Recording – Copy

If you run a contact center team, or a business that’s always on the phone, you know how hard it is to keep an eye on everything. Even an average-size contact center can take hundreds of customer calls a day, and call recording is a lifesaver when …

Set Call Routing Rules for Departments

Once you’ve set your business hours for a department, set call routing rules for when your department is open and closed. To access your department’s call routing rules, head to your Admin Settings from Dialpad.com Navigate to Departments