Frequently Asked Questions

WOCOM is Jamaica's premier cloud communications provider, offering Cloud PBX, SIP Trunking, WOCOM AI Virtual Receptionist, and Contact Center solutions to businesses of all sizes. We serve over 2,000 businesses across Jamaica and the Caribbean.

Most services are activated within 24–96 hours. Our team handles the entire configuration process, including number porting if you're bringing an existing number. Complex enterprise deployments may take slightly longer depending on the scope.

Yes, absolutely. WOCOM supports full number portability. You can port your existing 876 number to our platform. The porting process typically takes 24–96 hours, and your service continues uninterrupted during the transition.

WOCOM works on any standard broadband internet connection. For best call quality, we recommend at least 100kbps per concurrent call. We'll assess your connection during setup and recommend upgrades only if necessary.

All plans include business-hours support via phone, email, and live chat. Advanced and Enterprise plans include priority 24/7 support with dedicated account managers. Our support team is based in Jamaica and understands local business needs.

All WOCOM services require a minimum 1-year contract. Within your contract, you can upgrade your plan at any time. Monthly billing is standard, and GCT (15%) applies to all prices.

Cloud PBX is a business phone system hosted entirely in the cloud. Instead of expensive on-premises hardware, your phone system runs on WOCOM's secure servers. You get all the features of a traditional PBX — auto-attendant, call routing, conferencing, voicemail — without the maintenance headaches.

WOCOM provides Polycom VVX 300 desktop phones with our plans. You can also use the WOCOM mobile app on iOS and Android, any SIP-compatible phone, or softphone applications on your computer.

The Starter plan includes a local 876 number, 4 voice channels, 500 minutes to USA/Canada, 1 Polycom desktop phone, automated attendant, call transfer and conferencing, generic music-on-hold, real-time reporting, and 4 mobile office extensions.

Yes. The Advanced (J$25,000/mo) and Enterprise plans support multi-branch communication. All locations share the same phone system with internal extensions, unified call routing, and centralized management.

WOCOM includes built-in business continuity. Calls automatically reroute to a predetermined failover number — like your mobile phone or another location — ensuring you never miss a call even during outages.

SIP Trunking replaces traditional phone lines (PSTN/PRI) with internet-based voice connections. It connects your existing PBX system to WOCOM's voice network, allowing you to make and receive calls over the internet while keeping your current phone hardware.

WOCOM SIP Trunks work with virtually any SIP-compatible PBX including Asterisk, FreePBX, 3CX, Avaya, Cisco, Panasonic, Mitel, and more. Our engineering team will help configure your trunk at no extra cost.

A channel equals one simultaneous call. If your busiest period has 10 people on the phone at once, you need 10 channels. We'll help you analyze your call patterns and recommend the right number. You can scale up or down anytime.

Yes. Full number portability is supported. You can bring all your existing 876 numbers to WOCOM. We also offer new local and international DID numbers if needed.

WOCOM uses G.711 and G.729 codecs for HD voice quality. Our network has multiple redundant paths and prioritizes voice traffic to ensure crystal-clear calls, even during peak usage.

WOCOM AI is an intelligent virtual receptionist that answers your business phone calls 24/7. It greets callers professionally, provides information about your services, transfers calls to the right department or person, captures messages and leads, and even books appointments — all automatically using advanced AI.

During setup, we train WOCOM AI on your specific business details — your services, pricing, hours, team structure, FAQs, and how you want calls handled. The AI uses this information to give accurate, branded responses. You can update this information anytime through your dashboard.

Yes. WOCOM AI can transfer calls to any department, extension, or individual by name. A caller can say "I need to speak with accounting" or "Can I reach John in sales?" and the AI routes them correctly.

If the AI encounters a question it can't answer or the caller requests a human, it seamlessly transfers to the appropriate team member. If no one is available, it takes a detailed message — name, number, reason for call, urgency — and delivers it to you via email or SMS in real time.

WOCOM AI is available as an add-on to any Cloud PBX plan for J$5,000/month. There are no per-call charges, no minute limits, and a minimum 1-year contract applies. It's one flat monthly fee for unlimited AI-handled calls.

Absolutely — that's one of its biggest advantages. WOCOM AI works 24/7/365, including holidays and weekends. After-hours callers get the same professional experience as during business hours, and all messages are captured for your team to follow up on.

Yes. You can customize the greeting, the voice style, the menu options, the information it shares, and the routing rules. You control exactly how WOCOM AI represents your business.

Most businesses are live with WOCOM AI within 24–96 hours. The process involves a brief onboarding call where we gather your business details, followed by AI configuration and testing before going live.

WOCOM Contact Center is a cloud-based customer support platform with intelligent call routing, IVR menus, real-time dashboards, call recording, and detailed reporting. It's designed for businesses that handle high call volumes and need to manage agent teams.

There's no limit. WOCOM Contact Center scales from 5 agents to 500+. You pay per agent seat, and can add or remove agents as your needs change.

Yes. WOCOM AI can serve as your first line of defence — handling routine inquiries, providing hours and pricing, and routing complex issues to live agents. This reduces agent workload and improves customer satisfaction.

Yes. Supervisors get live dashboards showing queue lengths, wait times, agent status, service levels, and caller information. You can also listen in on calls, whisper to agents, or barge in for quality management.