Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

The words of which the initial letter is capitalized have meanings defined under the following conditions.

Account

A unique account created for You to access our Service or parts of our Service.

Affiliate

An entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares.

Company

WOCOM Limited, 30-32 Red Hills Road, Kingston 10, Jamaica (referred to as "We", "Us" or "Our").

Cookies

Small files placed on Your device by a website, containing details of Your browsing history among its many uses.

Country

Jamaica.

Device

Any device that can access the Service such as a computer, cellphone or digital tablet.

Personal Data

Any information that relates to an identified or identifiable individual.

Service

The Website and all WOCOM products including Cloud PBX, Flexi-SIP Trunk, WOCOM AI, Contact Center, and associated portals.

Service Provider

Any natural or legal person who processes data on behalf of the Company.

Usage Data

Data collected automatically from the use of the Service or its infrastructure.

Website

www.wocomja.com

You

The individual accessing or using the Service, or the company or legal entity on whose behalf they do so.

Personal Data

While using Our Service, We may ask You to provide personally identifiable information including: email address, first and last name, phone number, address, city, state/province, ZIP/postal code, and Usage Data.

Usage Data

Usage Data is collected automatically and may include Your Device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers and other diagnostic data.

When accessing via mobile device, We may also collect the type of mobile device, its unique ID, IP address, operating system, browser type, and other diagnostic data.

Cookies & Tracking

We use Cookies and similar tracking technologies to track activity and store certain information. Cookies can be "Persistent" (remain after you go offline) or "Session" (deleted when you close your browser).

We use both types for: essential service delivery, policy acceptance tracking, and functionality preferences such as login and language settings.

To provide and maintain our Service — including monitoring usage.

To manage Your Account — managing Your registration as a user.

For contract performance — development, compliance and undertaking of purchase contracts.

To contact You — via email, telephone, SMS, or other electronic communication regarding updates or services.

To provide offers — news, special offers and general information about similar goods and services, unless opted out.

To manage requests — attending and managing Your requests to Us.

For business transfers — evaluating or conducting mergers, restructuring, or other transfers.

For analytics — data analysis, identifying usage trends, and improving our Service.

We may share Your personal information: with Service Providers for monitoring and analysis; for business transfers during mergers; with Affiliates who honour this Privacy Policy; with business partners to offer products and services; with other users when You share in public areas; and with Your consent for any other purpose.

The Company will retain Your Personal Data only for as long as necessary for the purposes in this Policy, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

Your information is processed at the Company's operating offices and other processing locations. Your consent to this Policy represents Your agreement to that transfer. The Company will take all reasonable steps to ensure data is treated securely.

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account or contacting Us.

Disclosure

Business Transactions: If the Company is involved in a merger or asset sale, Your data may be transferred. We will provide notice before any transfer.

Law Enforcement: The Company may be required to disclose Your data if required by law or valid public authority requests.

Security

The security of Your Personal Data is important to Us. While We use commercially acceptable means to protect Your data, no method of transmission or storage is 100% secure.

When using WOCOM AI or Contact Center services, calls may be recorded and transcribed for quality assurance, training, and service delivery purposes.

Call recordings, transcripts, and form data collected by AI agents are stored securely and accessible only to the relevant client account holder and authorised WOCOM personnel.

You may request deletion of call recordings by contacting Us.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, You can contact us: