Call Center Cloud Solutions
All-in-One Cloud Contact Center
Explore WOCOM Cloud contact center software at no cost for a 14-day trial. See firsthand how this cloud-based solution simplifies the process for individuals to connect with your business at their convenience.
No hardware. No installation headaches. Go remote with a few clicks.
Trusted by
WOCOM Call Center Platform
Take charge of your call center with the #1 solution
Manage your data and cut costs significantly. Effortlessly set up queue strategies, customized dashboards, enable call recording, and handle system management. Retain complete control of your data.
- Efficiently establish a smart IVR to direct callers to their desired departments in a single attempt
- Define personalized schedules and verify the availability of your representatives
- Establish a virtual call center, uniting all your users in Jamaica and overseas on a unified platform
- Swiftly allocate extension numbers to team members for seamless in-house communication
Capabilities
Discover why WOCOM Contact Center is the #1 choice
Stay informed about your callers
Caller ID is seamlessly matched with your CRM, presenting agents with relevant data records and saving valuable time.
Never miss a call
Advanced call queue strategies, agent dashboard and SLA assures agents and managers no customer calls are missed — ever.
DIY Admin
Easily administer queue and agent configuration. Manage the system yourself — on premise or in the cloud — or have us host it for you.
Live Chat & Messaging
Leverage WhatsApp and live chat integration directly from your website. Enjoy an all-in-one communication system.
Dashboards & Wallboards
Monitor and manage agent status and active calls. Let managers and agents see key call statistics at a glance anytime.
WOCOM AI Integration
Layer WOCOM AI on top to handle routine inquiries, provide business hours and pricing, and route complex issues to live agents.
Integrations
Integrate with your CRM
Integrating your system with your CRM, ERP or accounting system is easy, especially with one of our supported systems. Don't see yours? Use our API interface.
Key Features
Key features of a cloud contact center
Accessibility
Operates in the cloud — access from anywhere with an internet connection. Greater flexibility for agent locations and remote work.
Scalability
Easily add or reduce resources based on changing business needs. Handle varying call volumes and adapt to growth.
Cost-Effectiveness
Subscription or pay-as-you-go model reduces upfront costs. Pay only for the resources you use.
Multi-Channel Support
Support voice, email, chat, social media, and more. Provide a seamless and integrated customer experience across all channels.
Advanced Features
Automatic call distribution (ACD), interactive voice response (IVR), analytics, workforce management, and CRM integration.
Reliability & Redundancy
Built-in redundancy and failover mechanisms ensure high availability and minimize downtime.
Updates & Maintenance
Software updates and maintenance are managed by WOCOM, reducing the burden on your internal IT teams.
WOCOM AI Ready
Layer WOCOM AI on top for automated front-line call handling, lead capture, and 24/7 call answering.