AI Call Intelligence
Built Into Your Phone System
Every call is an opportunity. Our AI-powered intelligence suite monitors, scores, transcribes, and analyses every conversation — so you can coach your team, stay compliant, and never miss a critical insight.
AI Scores Every Call Automatically
Real-time quality assessment on 100% of your calls
Real-Time Compliance Monitoring
AI flags violations before they become costly problems
Every Call Transcribed & Summarised
AI captures every word with speaker identification
The caller inquired about services offered. The agent provided a comprehensive overview and offered further assistance. Call ended positively with the caller expressing gratitude.
Track Agent Performance with AI
Rank your team across quality, compliance & satisfaction
Accounts team needs greeting training — scores 45% below average on opening.
Intelligent Call Routing
AI routes every call to the right person, every time
Call Compliance
Automated regulatory monitoring
Keyword Detection
Flag negative language instantly
Agent Leaderboard
Rank top performers with AI
Call Analysis
Deep AI performance breakdown
Transcription
Every call transcribed & summarized
Call Scoring
AI quality scores for every call
Smart Routing
Visual AI-powered call flows
24/7 AI Operator
Always-on message & info service
Call Compliance Monitoring
Ensure every customer interaction meets industry regulations and your internal quality standards. Our AI automatically monitors calls in real time, flagging potential violations before they become costly issues.
- Real-time compliance scoring on every call
- Automated detection of required disclosures and disclaimers
- Instant alerts when agents deviate from approved scripts
- Full audit trail for regulatory reviews
- Industry-specific compliance templates (finance, healthcare, legal)
- Reduce compliance violations by up to 90%
Negative Keyword Detection
Never let a critical moment slip through. Our AI scans every conversation for negative language, profanity, escalation triggers, and customer distress signals — alerting supervisors in real time so issues are resolved before they escalate.
- Custom keyword and phrase libraries tailored to your business
- Real-time supervisor alerts on flagged conversations
- Sentiment analysis detects frustrated or upset callers
- Profanity and inappropriate language detection
- Escalation pattern recognition and early warning
- Detailed reports on keyword frequency and trends
Agent Leaderboard & AI Reporting
Turn data into motivation. The AI-powered leaderboard ranks your agents across key performance metrics — call quality, resolution rate, customer satisfaction, and compliance scores — creating healthy competition and clear visibility into who's excelling.
- Real-time ranking across all performance metrics
- AI-generated coaching recommendations per agent
- Historical trend analysis and improvement tracking
- Team vs. individual performance comparisons
- Automated weekly/monthly performance reports
- Gamification elements to boost team morale
AI Call Breakdown Analysis
Go beyond basic call metrics. Our AI dissects every conversation to reveal talk-to-listen ratios, hold times, silence periods, customer sentiment shifts, and resolution patterns — giving you the complete picture of call performance.
- Conversation flow analysis with time-stamped segments
- Talk-to-listen ratio for each agent interaction
- Customer sentiment tracking throughout the call
- Hold time and dead air analysis
- First-call resolution prediction and tracking
- AI-suggested improvements for each call
AI Call Transcription & Summarization
Every call automatically transcribed with speaker identification and AI-generated summaries. Search across thousands of calls instantly, find key moments, and never rely on manual note-taking again.
- 99%+ accuracy automatic speech-to-text transcription
- Speaker diarization — know who said what
- AI-generated call summaries with key action items
- Full-text search across all call records
- Highlight and tag key moments for review
- Export transcripts to CRM, email, or PDF
AI Call Scoring
Eliminate subjective quality reviews. Our AI scores every call across multiple dimensions — greeting quality, problem identification, resolution effectiveness, compliance adherence, and customer satisfaction — so your team knows exactly where to improve.
- Multi-dimensional scoring: quality, compliance, sentiment, resolution
- Customizable scorecards aligned to your KPIs
- 100% of calls scored — no more sampling 5%
- Trend analysis showing score improvements over time
- Automatic identification of coaching opportunities
- Calibration tools to align AI scoring with your standards
Dynamic Call Routing Design
Design intelligent call flows with our visual drag-and-drop builder. AI analyses caller intent, history, and sentiment to route calls to the best available agent — reducing transfers, cutting wait times, and improving first-call resolution.
- Visual drag-and-drop call flow designer
- AI-powered intent detection routes callers intelligently
- Skills-based routing matches callers with the right agent
- Time-of-day, geography, and priority-based routing rules
- Overflow and failover routing with automatic escalation
- Real-time routing analytics and optimization suggestions
AI Call Scripting
Equip your agents with dynamic, AI-generated scripts that adapt in real time. Based on the caller's intent, sentiment, and history, the AI suggests the perfect response — ensuring consistency, compliance, and higher conversion rates across every interaction.
- Dynamic scripts that adapt based on caller context
- Real-time prompts and suggested responses for agents
- Objection handling scripts with proven rebuttals
- Mandatory compliance disclosures built into flows
- A/B test different scripts to optimize conversions
- Script adherence scoring integrated with call scoring
Always On
24/7 AI Operator — Included with Every Plan
Your business never sleeps. Our AI operator answers calls around the clock — taking messages, providing pricing and plan details, sharing your address and email, and ensuring every caller gets the help they need.
Plans & Pricing
AI Intelligence Included with Every Cloud PBX Plan
All AI call intelligence features come standard. No add-ons, no hidden fees. Choose the plan that fits your team.
- 3 extensions included
- Local 876 number
- AI Call Scoring & Compliance
- AI Transcription & Summarization
- Negative Keyword Detection
- Dynamic Call Routing
- AI Call Scripting
- Agent Leaderboard
- AI Call Breakdown Analysis
- 24/7 AI Operator
- 500 min USA/CAN calling
- Mobile & desktop apps
- 8 extensions included
- Local 876 number
- All AI Intelligence features
- Advanced compliance templates
- Custom keyword libraries
- Priority AI processing
- 24/7 AI Operator with appointment booking
- 1,000 min USA/CAN calling
- Call recording & storage
- Multi-branch support
- CRM integration
- Dedicated account manager
- Unlimited extensions
- Multiple 876 numbers
- All AI Intelligence features
- Custom compliance rulesets
- White-label AI operator
- API access & webhooks
- 24/7 AI Operator with full CRM sync
- Unlimited USA/CAN calling
- Advanced call analytics
- SLA guarantee
- Custom integrations
- On-site training & setup
Why WOCOM
The Smartest Business Phone System in Jamaica
Setup in 24-96 Hours
Get your AI-powered phone system up and running fast. We handle everything from provisioning to training.
Built for Jamaica
Local 876 numbers, Jamaican voice support, and infrastructure designed for Caribbean businesses.
AI-First Approach
Every feature is powered by AI — from call routing to compliance. Not bolted on, built in.
Enterprise-Grade Security
End-to-end encryption, SOC 2 compliance readiness, and data residency options for regulated industries.
Proven ROI
Businesses using WOCOM AI Intelligence see 35% higher first-call resolution and 60% faster quality reviews.
White-Glove Support
Dedicated account managers, 24/7 technical support, and free on-site training for Enterprise plans.
Ready to make every call count?
Get AI Call Intelligence included free with every Cloud PBX plan. Book a demo and see the difference.