For a car rental company, the phone is the business. Customers call to book a vehicle, to extend a rental, to ask about pickups and drop-offs, and — sometimes urgently — when something goes wrong on the road. Hertz Car Rental Jamaica operates from multiple branches across the island, and for that model to work, every location has to feel like one connected company to the customer.
Hertz Car Rental Jamaica is achieving exactly that with WOCOM's multi-branch cloud service — linking all of its locations on a single phone system so customers can always reach the right person, and so staff can coordinate instantly between branches.
Every Branch, One Phone System
With WOCOM, Hertz's branches are no longer separate phone setups that happen to share a brand. They operate as one organisation. A customer who calls is routed intelligently to an available agent; staff transfer calls between branches with a tap; and teams dial each other by short extension to check vehicle availability, coordinate the transfer of a car, or hand off a customer. The experience is seamless — exactly what a national rental brand needs to deliver.
Easy Access for Customers — and During Emergencies
Multi-location calling does more than tidy up the org chart; it makes the company genuinely easier to reach. Shared call queues mean a ringing phone can be answered by the next available team member rather than going unanswered at a busy branch. Centralised numbers and smart routing get customers to the right location fast.
That reachability becomes critical in an emergency. If a customer has a breakdown, an accident, or a roadside issue, they need to reach Hertz immediately and get help — no matter which branch handled the booking. WOCOM ensures those calls land with someone who can act, and that branches can communicate and coordinate a response in real time. For both routine service and the unexpected, the phone simply works.
Built to Grow
As a cloud platform, WOCOM scales with the business. New branches join the same system instantly, with centralised management and consistent service across every location. Add WOCOM's built-in AI receptionist and after-hours answering, and Hertz captures every enquiry — turning more calls into bookings and more customers into repeat business.
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