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Video tutorials, visual guides, and documentation for WOCOM AI, Cloud PBX, and SIP Trunk services.
☁️ Cloud PBX Concepts
Key terms and features of your WOCOM Cloud PBX phone system.
📞 Cloud PBX
Business phone system hosted in the cloud. Extensions, voicemail, IVR, routing — all managed by WOCOM.
🔗 SIP Trunk
Connects your existing PBX to the phone network over internet, replacing traditional phone lines.
🔀 IVR
Interactive Voice Response — "Press 1 for Sales" menus that route calls automatically.
🔔 Ring Group
Multiple phones ring at once or in sequence when a call comes in. Great for shared lines.
📲 Call Pickup
Answer a call ringing on a colleague's phone from your own desk phone.
↪️ Call Forwarding
Redirect calls to mobile, extension, or external number. Always-on, on-busy, or on-no-answer.
🔀 Blind Transfer
Transfer directly without speaking to the other party first. Also called "cold transfer."
📱 BYOD
Bring Your Own Device — use existing compatible phones with WOCOM instead of buying new.
📱 Apps & Hardware
Software and phones that work with WOCOM.
📱 Mobile App
Make/receive calls from your smartphone. Activate via OTP. iOS & Android. Transfer calls, check voicemail.
💻 Desktop App
Softphone for Windows/Mac. Activate via QR code. Conference calling, transfer, auto-answer, DND.
📞 Polycom VVX 150
Entry-level 2-line. Compact, HD voice. Ideal for lobbies and basic office use.
📞 Polycom VVX 300
Mid-range 6-line. Conference calling, directory, voicemail, transfer, custom ringtones.
📞 Polycom VVX 500/600
Premium touchscreen. Color display, BYOD support, HD voice, full-featured.
📞 Poly Edge E Series
Next-gen phones with expansion modules. HTTPS provisioning for secure setup.