Help Center
How Can We Help You?
Video tutorials, visual guides, and documentation for WOCOM AI, Cloud PBX, and SIP Trunk services.
🚀 Getting Started
Quick-start guides for all WOCOM products.
🤖 WOCOM AI — 5 Steps
Complete Business Profile
Agent Settings → enter company name, overview, website, address.
Choose Voice & Greeting
Pick from 6 voices. Write greeting with company name and offer to help.
Add Team Members
Team & Transfers → add people for calls. Set warm or cold per person.
Train Knowledge Base
Up to 4 entries: services, pricing, hours, policies. 1,000 chars each. Max plan users can also connect pricing data via Inventory & Prices.
Go Live!
Calls to your DID are now answered by AI. Monitor from Dashboard. Optional: connect Google Calendar for appointment booking.
☁️ Cloud PBX Setup
Our complete, up-to-date Cloud PBX walkthrough now lives in the dedicated guide — covering credentials, connecting phones, voicemail, apps, call routing and features.
Open the full Cloud PBX Guide →🔗 Flexi-SIP Trunk — 4 Steps
Get SIP Credentials
Trunk IP, port, username, auth from WOCOM.
Configure PBX
Add trunk in Grandstream, FreePBX, etc.
Set Outbound Routes
Route outgoing calls through WOCOM trunk.
Test Calls
Make test inbound and outbound to verify.
❓ FAQ
What happens at 100% minutes?
Alerts at 75%, 90%, and 100%. At 100%, upgrade your plan or purchase add-on minutes. You'll receive email notifications at each threshold.
Can I change the AI voice later?
Yes — Agent Settings anytime. Takes effect on the next incoming call.
How does billing work?
28-day cycles from signup. Billed at start of each cycle. Minutes = actual AI conversation time.
Can I port my existing number?
Yes for PBX & SIP. For AI, forward your number to your DID or request a port.
How does appointment booking work?
The AI asks callers for their preferred date and time, checks live availability, collects their details, and books the slot. If Google Calendar is connected, the appointment appears on your calendar automatically.
What is Inventory & Pricing?
A Max plan feature that feeds your product catalog, services, or price list to the AI. Connect a Google Sheet, upload an Excel/CSV file, or link a database. The AI uses this data to answer pricing questions.
What phones work with WOCOM?
Polycom VVX (150-600), Poly Edge E, Grandstream, and most SIP-compatible phones.