🚀 Getting Started
Quick-start guides for all WOCOM products.
☁️ Cloud PBX — 5 Steps
The phone system itself. Start here: everything else on this page assumes it is running.
Log in to WocomHub
Your account credentials arrive with the service. WocomHub is where extensions, routing, recordings and reports all live.
Create Your Extensions
One per person or device. Set the name, the extension number and the voicemail box before any phone is plugged in.
Decide Where Calls Land
Ring groups, an auto attendant and the after-hours rule. Set the after-hours path on day one, not after the first missed weekend.
Connect the Phones
Desk handsets provision themselves once they are on the network; the mobile and desktop apps activate by QR code or OTP.
Check It Works
Place a test call in and out, then read it back in Call History and the Live Call Panel. If the routing path looks right there, it is right.
Open the full Cloud PBX guide → — credentials, voicemail, apps, call routing, reports and features, step by step.
🔗 Flexi-SIP Trunk — 4 Steps
Get SIP Credentials
Trunk IP, port, username, auth from WOCOM.
Configure PBX
Add trunk in Grandstream, FreePBX, etc.
Set Outbound Routes
Route outgoing calls through WOCOM trunk.
Test Calls
Make test inbound and outbound to verify.
🤖 WOCOM AI — 5 Steps
The AI Receptionist is included with every Cloud PBX account, so set the phone system up first — the AI answers what it cannot reach.
Complete Business Profile
Agent Settings → enter company name, overview, website, address.
Choose Voice & Greeting
Pick from 6 voices. Write greeting with company name and offer to help.
Add Team Members
Team & Transfers → add people for calls. Set warm or cold per person.
Train Knowledge Base
Up to 4 entries: services, pricing, hours, policies. 1,000 chars each. Max plan users can also connect pricing data via Inventory & Prices.
Go Live!
Calls to your DID are now answered by AI. Monitor from Dashboard. Optional: connect Google Calendar for appointment booking.
Frequently asked
Open the one you need.
1What happens at 100% minutes?
Alerts at 75%, 90%, and 100%. At 100%, upgrade your plan or purchase add-on minutes. You'll receive email notifications at each threshold.
2Can I change the AI voice later?
Yes — Agent Settings anytime. Takes effect on the next incoming call.
3How does billing work?
28-day cycles from signup. Billed at start of each cycle. Minutes = actual AI conversation time.
4Can I port my existing number?
Yes for PBX & SIP. For AI, forward your number to your DID or request a port.
5How does appointment booking work?
The AI asks callers for their preferred date and time, checks live availability, collects their details, and books the slot. If Google Calendar is connected, the appointment appears on your calendar automatically.
6What is Inventory & Pricing?
A Max plan feature that feeds your product catalog, services, or price list to the AI. Connect a Google Sheet, upload an Excel/CSV file, or link a database. The AI uses this data to answer pricing questions.
7What phones work with WOCOM?
Polycom VVX (150-600), Poly Edge E, Grandstream, and most SIP-compatible phones.